Booking Terms & Conditions
Booking Terms & Conditions
TREATMENT OF PERSONAL DATA
In accordance with the provisions of Law 15/1999, of December 13, on Protection of Personal Data, the user accepts that the personal data provided at the time of booking is incorporated into a file owned by Gloria Usero Fernández with DNI 25635791Z as usufructuaria of Hotel Ciudad de Estepona , hereinafter the company , with registered office at Avda. San Lorenzo 32, Estepona , for the management of the reservation system, the processing of your request, the control and management of the relationship with users of the web that process reservations, as well as to carry out statistical studies of registered users in the aforementioned website that allow designing improvements in the services provided. All fields of the forms indicated as mandatory must be completed for the correct processing of your applications. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the bank details provided be used to meet the possible penalties for cancellations or non-presentation set in the conditions of the rate. The processing of your reservations necessarily implies the aforementioned treatment, so that the process can not be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition according to more below is indicated.
TRUTHFULNESS OF DATA
The user will respond, in any case, the veracity of the data provided, reserving the company the right to exclude from the registered services to any user who has provided false data, without prejudice to other actions that proceed in Derecho.Asimismo, the user must be duly enabled to provide data of third parties. Only if you have the consent of the future guests of the hotel, the user can enter their names and surnames in the section Room Distribution. Such information, which will allow the chosen Hotel to provide a better service to its guests, is optional, therefore, its consignment by the user, implies, under its exclusive responsibility, the assumption of the duty to inform those of the content of our Policy. Privacy prior to the offer of personal information.
TREATMENT OF DATA IN NAVIGATION
a) The domain name of the provider (PSI) and / or IP address that gives them access to the network. For example, a user of the xxx provider will only be identified with the domain xxx.es and / or the IP address. In this way we can compile statistics about the countries and servers that visit our web more often.
b) The date and time of access to our website. This allows us to find out the hours of most influx, and make the necessary adjustments to avoid saturation problems during our peak hours.
c) The internet address from which the link that leads to our website. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to enhance those that offer better results.
d) The number of daily visitors of each section. This allows us to know the most successful areas and increase and improve its content, in order that users obtain a more satisfactory result.
It will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The design of content that the user chose in his visit to our website.
c) Security elements that intervene in the control of access to restricted areas.
Although the information obtained is, in principle, completely anonymous, according to Report 327/2003 of the Spanish Agency for Data Protection, users are informed that the above-mentioned data will be incorporated into a personal data file of the company for the purposes detailed above, the user can exercise their rights of access, rectification, cancellation and opposition as indicated below.
We also use the Google Adwords remarketing tool. This tool allows you to publish in the Google Content Network (more details about the Google content network here: Adwords ads based on previous visits of users to our Web.) For this, some of the pages of our website include a code called " remarketing tag. "These tags allow you to read and configure your browser's cookies in order to determine the type of specific ad that will be shown to the user, based on elements related to your visit to our website, such as, for example, the chosen navigation circuit, the specific pages visited or the actions that have been carried out in them The remarketing lists created in this way are stored in a database of the Google servers, where all the cookie IDs associated with each one are stored. list or category of interests The information obtained only allows us to identify a specific browser, Google can not identify the specific user only with this information (More information about the Remarketing tool in the following link: Adwords
Regarding the company , this information can only be associated to a specific user in the event that said user is identified on the web, for example by having completed a reservation process. In this case the data thus obtained will be communicated to the company for purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interests shown during navigation, incorporating the data into a file of the aforementioned entity for the purposes indicated. To oppose the treatment and communication indicated above, the user has the possibility to disable cookies, as indicated below:
The user has the option of not receiving cookies or of being informed about their fixation by configuring their browser to that effect. However, if you disable cookies, you may not be able to use all the features of the website. Regarding remarketing cookies, the user can disable the use of Google cookies, by visiting the advertising disqualification page You can also disable DoubleClick cookies by visiting the DoubleClick Disabling page (in English). To disable the use of third-party cookies, users can also visit the disabling page of the Network Advertising Initiative (NAI). Network Advertising Initiative) (page in English).) At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.
FILE FOR ADVERTISING PURPOSES
The rights of access, rectification, cancellation and opposition may be exercised by writing accompanied by a copy of your ID addressed to the person responsible for the corresponding file at the address indicated below:
- Paraty Hoteles SL C / Jaen 9, edif Galia 212 of 11, CP 29004 (Malaga)
- Hotel Ciudad de Estepona. Avda. San Lorenzo 32, Estepona
The access to the page does not suppose in any case the existence of a commercial relation between user and the company . The portal only provides information about vacant hotel beds at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation is used as a pager when you go to the hotel.
The reservation of hotel nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set forth herein.
By accepting the following clauses, you declare and accept:
1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the data provided when making the online reservation are true, complete and concise.
3) Only those pages that appear inside the web map are included in the web.
4) That access to this website is the responsibility of the user
5) Once the reservation is made, the electronic document in which it has been formalized will be archived, and you can access it at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, of people and the Hotel chosen.
7) The conditions and price of the reservation made are those that are expressly determined in the conditions of the rate expressly included in the page that you make the reservation.
8) Regarding the relationship with the portal, this gives you the possibility to book rooms of the chosen hotel through its website, but does not offer any type of hotel service under your responsibility.
9) That the data of your card is collected in order to guarantee the reservation. The payment of the same will be made in the chosen Hotel and only in the case of cancellations or non-appearances (no shows), the cancellation of the reservation will be made and the charge fixed in the conditions of the rate will be made.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.
The prices indicated are Retail Prices, VAT included.
The price includes: Price per night depending on the type of room and selected regime, with the exception of hotels where the inclusion of other services is specifically indicated.
The price does not include: Any unspecified service in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc ...
Time of entry (check-in) and departure (check-out) as a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 14 hours on the day of arrival and must be free before 12 o'clock on the day of departure.
PASSPORTS AND VISAS
All travelers, without exception (children included), must have their personal and family documents in good standing, be it their passport or ID, according to current legislation. It will be for their account when the trips so require the obtaining of visas, passports, vaccination certificates, etc. Children under 18 must carry written permission signed by their parents or guardians, in anticipation that it can be requested by any authority. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being denied entry to the country due to lack of the requirements that are demanded, or by defect in the required documentation, or because of not being a carrier of the The hotel declines all responsibility for events of this nature, being any expense incurred by the consumer, applying in these circumstances the conditions and rules established for the no-show event.